Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries. 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 
OTT Wine Club memberships are a minimum commitment of 12 months. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order & you can manage your subscription from your online account. 
See our returns policy for more details on returns and refunds. 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Experience & Event Bookings:

Cancellation policy (Tasting Experiences cancelled by you)

• Please call 08 8323 8498 or email admin@oliverstaranga.com with as much notice as possible. 
• Cancellations made prior to 24 hours will receive a full refund.
• Cancellations of less than 24 hours will not receive a refund. 

Cancellation policy (Events cancelled by you)

• Please call 08 8323 8498 or email admin@oliverstaranga.com with as much notice as possible. 
• Cancellations made 1 week prior to the event will receive a full refund.
• Cancellations within 48 hours will receive a 50% refund.
• Cancellations of less than 48 hours will not receive a refund. 

Cancellation policy (Experiences / Events cancelled by us)

• We may be required to cancel our experiences or events due to unfavourable weather or other circumstances beyond our control. In this instance we will endeavour to reschedule, or offer an alternative experience. However, we will also offer a full refund if no alternatives are possible. Oliver's Taranga will take all reasonable steps to notify customers of any cancellations, provided accurate patron details are given at the time of purchase.