Refund policy

Refund & Returns Policy

Our promise
We want you to love every bottle. If something isn’t right, we’ll make it right.

Faulty, damaged or incorrect orders
If your wine arrives damaged, is faulty (for example oxidation or leakage), or isn’t what you ordered, you’re entitled to a replacement or refund under the Australian Consumer Law.

To make a claim:

1. Email hello@oliverstaranga.com within 14 days of delivery.
2. Include your order number and a photo of the issue (for damaged cartons, please photograph the packaging and bottles).
3. Please keep the bottle and packaging until we’ve replied. We may ask you to return it at our cost.

We’ll arrange a replacement, refund or credit within 3 business days of approving your claim. Refunds go to your original payment method.

Change of mind
We don’t offer refunds for change of mind on opened or used wine. For unopened, undamaged bottles in original packaging, we’ll consider a return within 14 days of delivery. The customer pays return freight, and we may deduct a 15% restocking fee. Please contact us before sending anything back.

Not eligible for return

• Opened or partly consumed bottles (unless faulty)
• Gift cards
• Wine club shipments, other than faulty or incorrect items
• Pre-orders and allocations once dispatched
• Sale or clearance items, unless faulty

Delivery issues

• Alcohol must be received by a person aged 18+, and ID may be required.
• Please check your order on arrival and tell us within 48 hours if it’s missing or visibly damaged.
• If a parcel is lost in transit, we’ll replace it or refund you in full.
• We’re not responsible for delays from incorrect addresses or from carrier or weather disruptions.

Cancellations
Orders can be cancelled before dispatch for a full refund. Email us as soon as possible, as we pack quickly.

Changes of vintage

• While every effort is made to ensure that all vintages listed on our website are current, if the stocked vintage changes before your order is dispatched, we will contact you to inform you of the change and confirm the alternative is acceptable.

Booking Refund & Cancellation Policy

Cancellation policy (Tasting Experiences cancelled by you)

• Please call 08 8323 8498 or email admin@oliverstaranga.com with as much notice as possible. 
• Cancellations made prior to 24 hours will receive a full refund.
• Cancellations of less than 24 hours will not receive a refund. 

Cancellation policy (Events cancelled by you)

• Please call 08 8323 8498 or email admin@oliverstaranga.com with as much notice as possible. 
• Cancellations made 1 week prior to the event will receive a full refund.
• Cancellations within 48 hours will receive a 50% refund.
• Cancellations of less than 48 hours will not receive a refund. 

Cancellation policy (Experiences cancelled by us)

• We may be required to cancel our experiences due to unfavourable weather or other circumstances beyond our control. In this instance we will endeavour to reschedule, or offer an alternative experience. However, we will also offer a full refund if no alternatives are possible. Oliver's Taranga will take all reasonable steps to notify customers of any cancellations, provided accurate patron details are given at the time of purchase.